Student Success Manager

About the Role

Help our students achieve their NORCET goals by providing guidance, support, and motivation. You will be the primary point of contact for student queries and concerns.

Requirements

• Bachelor's degree in any discipline
• 2+ years of experience in customer success or student support
• Excellent communication skills in English and Hindi
• Understanding of NORCET examination
• Empathetic and patient personality

Responsibilities

• Onboard new students and guide them through the platform
• Address student queries and resolve issues promptly
• Track student progress and provide personalized recommendations
• Collect feedback and share insights with the product team
• Conduct webinars and orientation sessions

Required Skills